Privacy Policy
Last Updated: November 25, 2025
PRIVACY POLICY
This privacy policy explains how Delaware Audio Visual Integration & Design, LLC collects, uses, and protects your information when you use our website, email, and SMS services. For related terms, please see our Terms of Use and Legal Notices & Disclaimers., including through our website at https:\\www.delawareav.com, our email communications, and our SMS/text messaging programs.
By using our Site or providing your information to us, you agree to the collection and use of information in accordance with this Privacy Policy.
Scope
This Privacy Policy applies to:
- Visitors to our website
- Customers and prospective customers
- Individuals who receive our emails
- Individuals who receive SMS/text messages from us (for customer service and/or marketing)
This Policy does not apply to personal information collected in the context of employment or job applications, which may be subject to separate notices.
Information We Collect
Information You Provide Directly
We may collect information that you provide directly to us, such as when you:
- Fill out contact or quote forms
- Request a proposal or consultation
- Subscribe to our email list
- Opt in to receive SMS/text messages
- Communicate with us by email, phone, or in person
This can include:
- Name, job title, and company
- Email address, phone number, mailing address
- Project details, facility information, and requirements
- Communication preferences
- Any other information you choose to provide
Information Collected Automatically
When you visit our Site, we and our service providers may automatically collect:
- IP address and general location (e.g., city, state)
- Browser type and operating system
- Referring URLs and pages viewed
- Time and date of visits
- General Site usage and interaction data
We may use cookies, pixel tags, and similar technologies to collect this information and improve your experience.
You can adjust your browser settings to refuse cookies or to alert you when cookies are being used. However, some features of the Site may not function properly without cookies.
Information from Email & SMS Platforms
We use third-party platforms (for example, email marketing and SMS providers) to send and manage communications. These providers may collect:
- Your contact details (email, mobile number)
- Subscription and opt-in/opt-out status
- Email engagement data (such as opens and clicks)
- SMS engagement data (such as message delivery and replies)
We use this information to manage communications, maintain opt-in and opt-out lists, and comply with applicable laws and carrier requirements.
How We Use Your Information
We may use your information for the following purposes:
To Provide Our Services
- Designing, quoting, installing, commissioning, and supporting audio visual systems
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- Responding to your inquiries and requests
- Coordinating site visits, service calls, and project logistics
To Communicate with You
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- Sending email or SMS/text messages regarding your projects, proposals, and service requests
- Providing updates, notices, and customer support
To Send Marketing and Educational Content
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- Email newsletters, announcements, invitations, and promotions
- SMS/text marketing messages, where you have provided appropriate consent
To Improve Our Site and Operations
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- Analyzing how visitors use the Site
- Maintaining security and preventing fraud
- Enhancing our services, communications, and user experience
To Comply with Laws and Enforce Rights
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- Meeting legal, regulatory, and tax obligations
- Responding to lawful requests and legal processes
- Protecting our rights, property, and safety, and that of our customers and partners
We do not sell your personal information.
SMS/Text Messaging (Customer Service and Marketing)
We may use SMS/text messages for:
- Customer Service / Operational Messages
For example, appointment reminders, project updates, time-sensitive service communications, or follow-ups related to an existing project or inquiry. - Marketing & Promotional Messages
For example, notices about new services, seasonal campaigns, event invitations, or educational content.
Where required by law or carrier requirements, we will obtain your express consent before sending marketing text messages to your mobile number.
By providing your mobile number and opting in, you agree that:
- We may send text messages to the mobile number you provided.
- Message and data rates may apply.
- Message frequency may vary.
How to Opt Out:
You can opt out of SMS marketing at any time by replying STOP to any text message from us, or by contacting us using the information in the “Contact Us” section below. You may receive a final confirmation message.
Opting out of marketing texts will not necessarily stop certain transactional or service-related texts where permitted by law (for example, messages necessary to complete a service you have requested).
Legal Bases (If You Are in the EEA/UK)
If you are located in the European Economic Area (EEA) or the United Kingdom, we may process your personal information based on:
- Your consent (e.g., for marketing emails and SMS);
- Legitimate interests (e.g., operating our business, improving services, and communicating with customers);
- Contractual necessity (e.g., providing services and responding to requests); and
- Legal obligations (e.g., tax and regulatory requirements).
How We Share Your Information
We may share your information with:
Service Providers and Vendors
Third parties who perform services on our behalf, such as:
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- Website hosting and maintenance
- Email and SMS marketing platforms
- Data analytics and reporting
- IT, security, and backup services
These providers are authorized to use your information only as necessary to provide services to us.
Business Partners and Subcontractors
In connection with specific projects, we may share limited contact and project information with subcontractors, manufacturers, or distributors as needed to deliver or support your audio visual system.
Legal and Safety Reasons
We may disclose information when we believe in good faith that it is necessary to:
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- Comply with applicable laws, regulations, or legal processes
- Respond to lawful requests from authorities
- Protect the rights, property, or safety of Delaware Audio Visual, our customers, or others
Business Transfers
In the event of a merger, acquisition, asset sale, restructuring, or similar transaction, your information may be transferred as part of that transaction, subject to applicable law.
We do not sell your personal information.
Data Retention
We retain personal information for as long as reasonably necessary to:
- Fulfill the purposes described in this Privacy Policy
- Provide our services and maintain relationships with customers and prospects
- Comply with legal, tax, and accounting requirements
- Resolve disputes and enforce our agreements
Retention periods may vary depending on the nature of the data and legal obligations.
Your Choices and Rights
You have certain choices and rights regarding your information:
- Email Marketing: You can unsubscribe from marketing emails at any time by clicking the “unsubscribe” link in the email.
- SMS Marketing: You can opt out by replying STOP to any marketing text from us or by contacting us.
- Cookies & Tracking: You can control cookies via your browser settings; some Site features may not work properly without cookies.
- Access, Correct, or Delete: Where required by law, you may have the right to request access to, correction of, or deletion of your personal information, and to request restrictions on certain processing.
To exercise your rights, please contact us using the details in the “Contact Us” section. We may need to verify your identity before responding.
Security
We take reasonable administrative, technical, and physical measures to help protect personal information from unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Children’s Privacy
Our Site and services are directed to business and institutional customers, not to children. We do not knowingly collect personal information from children under 13 years of age. If we learn that we have collected personal information from a child under 13, we will take steps to delete it as required by law.
International Transfers
If you access the Site from outside the United States, your information may be transferred to, stored, and processed in the United States, where our servers and central systems are located. Data protection laws in the U.S. may differ from those in your country.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date at the top. Material changes may also be highlighted on the Site. Your continued use of the Site after changes are posted means you accept the updated Policy.
Contact Us
If you have questions about this Privacy Policy, our SMS programs, or our privacy practices, or if you wish to exercise your rights, please contact:
Delaware Audio Visual Integration & Design, LLC
Attn: Privacy
38 Reads Way
New Castle, DE 19720 USA
302-655-1600
marketing@delawareav.com